Customer Support - balancing maintenance

Together with you, we will clearly define the level of support and the split of responsibility. Some service activities you may wish to undertake yourself, whereas others are more efficiently handled by CFS. You set the balance according to your in-house capabilities and operational needs. No surprises, just transparency and continuity.

COST TRANSPARENCY

The cost of support for routine maintenance, periodic servicing and emergency repair is transparent in the CFS Service Management System. A balance of predictive, preventive and corrective maintenance programs enables us to spread the cost of maintenance over time for predictable expenditure. No unexpected bills that always come at the wrong moment!

MADE-TO-MEASURE MAINTENANCE

You can also choose various contractual arrangements, such as a charge per operational hour, periodic  payments, or a negotiated call-out fee. The made-to-measure maintenance approach also includes spare parts solutions like lease, bonded storage, and recommended packages. And the availability and response time can be specified to suit your operational priorities. Our service network offers 24/7 global support, and you benefit from local language and up-to-date product expertise.

REMOTE MONITORING AND DIAGNOSTICS

Our built-in control software and optional productivity software often allows us to monitor your machine’s performance and quality levels, as well as remotely diagnose faults. This saves both time and expense.